fb177 Privacy Policy

1 Introduction & Scope

This Privacy Policy ("Policy") explains how fb177 ("fb177", "we", "us", "our") collects, uses, stores, shares, and protects personal data relating to individuals ("you", "your", "Player", "User") who visit, register on, or use the online betting and gaming platform operated by fb177 and accessible at https://fb177.io and all associated subdomains and mobile-optimised versions (collectively, "the Platform").

This Policy applies to all personal data processed by fb177 in connection with the Platform, regardless of whether that data is provided directly by you (for example, during account registration) or collected automatically through your use of the Platform (for example, through cookies and server logs).

This Policy should be read together with fb177's Terms and Conditions, which are available at /terms-conditions. By creating an account or using any part of the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

2 Data Controller Information

For the purposes of this Privacy Policy, fb177 acts as the data controller in respect of personal data collected from players who use the Platform. As the data controller, fb177 determines the purposes and means by which personal data is processed.

If you have any questions about this Policy, wish to exercise any of your privacy rights, or need to report a concern about how your data is being handled, you may contact the fb177 data team at the following address:

• Platform: fb177 — https://fb177.io
• Contact Email: [email protected]
• Support Hours: 24/7 (Bangladesh Standard Time, UTC+6)
• Market Served: Bangladesh

3 Personal Data We Collect

fb177 collects personal data across several categories depending on how you interact with the Platform. The following is a comprehensive description of the personal data that may be collected:

3.1 Data You Provide Directly

• Registration Data: When you create an account you provide your full legal name, date of birth, email address, and the mobile phone number linked to your payment wallet (bKash, Nagad, Rocket, or Upay).
• KYC Verification Data: When we ask you to verify your identity, you may provide copies of your National Identity Card (NID), passport, birth certificate, proof of address, and mobile wallet ownership confirmation.
• Support Communications: When you contact fb177 support by email or live chat, we record the content of those communications and any personal data you include in your message.
• Responsible Gaming Preferences: If you set deposit limits, loss limits, self-exclusion periods, or cooling-off periods, those preferences and the dates on which they were set are recorded.

3.2 Data Collected Automatically

• Technical Data: IP address, device identifier, browser type and version, operating system, screen resolution, and connection type are logged each time you access the Platform.
• Session and Usage Data: Pages visited, time spent on each page, games opened, bets placed (including market, stake, and outcome), session start and end times, and navigation paths through the Platform.
• Transactional Data: Deposit amounts, withdrawal amounts, transaction timestamps, wallet reference numbers, and account balance history.
• Cookie Data: Cookies and similar technologies may collect session identifiers, preference settings, and anonymised analytics data. See Section 10 for full details on cookie usage.

4 How We Use Your Data

fb177 uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and manage your fb177 player account, including authentication, balance management, and account settings.
• Identity & Age Verification: To confirm that you meet the minimum age requirement of 21 years and that the personal details you have provided are accurate and genuine.
• Payment Processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, and Upay; to reconcile transaction records; and to investigate disputed or failed transactions.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, multiple-account abuse, bonus abuse, bot usage, and other violations of fb177's Terms and Conditions.
• Responsible Gaming: To monitor betting behaviour for signs of problem gambling, to apply player-set limits, to enforce self-exclusion agreements, and to reach out proactively to players who may be at risk.
• Customer Support: To respond to your enquiries, resolve disputes, process complaints, and maintain a record of support interactions for quality assurance.
• Legal & Regulatory Compliance: To comply with applicable laws, respond to lawful requests from regulatory or law-enforcement authorities, and maintain records required by applicable regulations.
• Platform Improvement: To analyse usage patterns, identify technical issues, improve game offerings, and enhance the user experience for all players.
• Marketing Communications: With your consent, to send you promotional emails, bonus notifications, and seasonal offers relevant to your gaming preferences. You may withdraw this consent at any time by contacting [email protected].

5 Legal Basis for Processing

fb177 processes your personal data on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform the contract between you and fb177 — specifically, to operate your account, process payments, and provide access to games and betting markets.
• Legal Obligation: Processing is necessary to comply with legal requirements, including anti-money laundering obligations, age verification requirements, and responses to lawful authority requests.
• Legitimate Interest: Processing is necessary for fb177's legitimate interests in operating a secure, fair, and commercially viable platform — including fraud detection, platform security, and product development — provided those interests do not override your fundamental privacy rights.
• Consent: Where processing is based on your consent (primarily marketing communications and certain analytics), you may withdraw that consent at any time without affecting the lawfulness of processing that occurred before withdrawal.

6 Data Sharing & Third Parties

fb177 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. We may share your personal data with the following categories of third parties, strictly on a need-to-know basis and only to the extent necessary for the stated purpose:

• Payment Service Providers: bKash, Nagad, Rocket, and Upay receive the minimum data required to process your deposit or withdrawal transaction (typically your registered mobile number and transaction reference).
• KYC and Identity Verification Services: Third-party identity verification providers may receive copies of the KYC documents you submit, solely for the purpose of verifying your identity and age.
• Game Content Providers: Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive a pseudonymous player identifier and session data necessary to operate games within the Platform. These providers do not receive your full identity data.
• IT and Security Service Providers: Cloud hosting providers, CDN providers, and cybersecurity services that support the technical operation of the Platform may process your technical and usage data as part of their service delivery. All such providers are bound by data processing agreements with fb177.
• Legal and Regulatory Authorities: fb177 may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, court order, or regulatory directive. fb177 will notify you of any such disclosure where permitted by law.

7 International Data Transfers

fb177 operates a platform serving players in Bangladesh. Some of the third-party service providers used by fb177 (including cloud infrastructure providers and game studios) may process data on servers located outside Bangladesh. Where personal data is transferred internationally, fb177 ensures that appropriate safeguards are in place to protect your data to a standard at least equivalent to that provided under this Policy.

Safeguards used for international transfers may include contractual clauses in data processing agreements that require the recipient to maintain equivalent data protection standards, and technical security measures such as encryption in transit and at rest.

If you have concerns about where your data is processed or wish to obtain information about the specific safeguards in place for any international transfer, please contact fb177 at [email protected].

8 Data Retention

fb177 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Account and Identity Data: Retained for the duration of your account and for a minimum of five (5) years following permanent account closure, to comply with anti-money laundering record-keeping requirements.
• Financial Transaction Data: Retained for a minimum of five (5) years from the date of each transaction, as required by applicable financial record-keeping regulations.
• KYC Documents: Retained for five (5) years following account closure or the end of the business relationship, whichever is later.
• Technical and Usage Data: Retained for up to thirteen (13) months from the date of collection, after which it is aggregated or deleted.
• Support Communications: Retained for three (3) years from the date of the most recent communication in each support thread.
• Marketing Consent Records: Retained for the duration of your account and for three (3) years after consent withdrawal, as evidence of the lawful basis for prior marketing communications.

When personal data is no longer required for any lawful purpose, fb177 will securely delete or anonymise it. Anonymised data (from which you cannot be identified) may be retained indefinitely for analytical and research purposes.

9 Your Privacy Rights

As a player whose personal data is processed by fb177, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact fb177 at [email protected]. We will respond to all rights requests within fourteen (14) calendar days.

• Right of Access: You have the right to request a copy of all personal data that fb177 holds about you, along with information about how it is being used and with whom it has been shared.
• Right to Rectification: You have the right to request correction of any personal data that is inaccurate or incomplete. You may also update certain account details directly from within your fb177 account settings.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purpose it was collected, where you have withdrawn consent, or where you object to processing based on legitimate interest. This right is subject to fb177's legal obligations to retain certain records.
• Right to Restriction of Processing: You have the right to request that fb177 restrict the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.
• Right to Data Portability: You have the right to receive a copy of the personal data you provided to fb177 in a structured, commonly used, machine-readable format, where processing is based on your consent or contractual necessity.
• Right to Object: You have the right to object to the processing of your personal data where that processing is based on fb177's legitimate interest. You also have an unconditional right to object to processing of your data for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before withdrawal.

10 Cookies & Tracking Technologies

fb177 uses cookies and similar tracking technologies on the Platform to provide core functionality, enhance your experience, and analyse how the Platform is used. The following categories of cookies may be used:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function. They include session cookies that maintain your login state and security cookies that protect against cross-site request forgery. These cookies cannot be disabled without impairing core Platform functionality.
• Functional Cookies: These cookies remember your preferences — such as your preferred language, display settings, and responsible gaming limit configurations — so that you do not need to re-enter them on each visit.
• Analytics Cookies: These cookies collect anonymised or pseudonymised data about how players navigate the Platform, which pages are most visited, and where technical errors occur. This data helps fb177 improve the Platform's performance and user experience.
• Security and Fraud Prevention Cookies: These cookies help fb177 detect suspicious activity, identify returning devices associated with fraudulent accounts, and enforce responsible gaming restrictions such as self-exclusion.

fb177 does not use third-party advertising cookies or tracking pixels for the purpose of serving behavioural advertising to players. fb177 does not participate in cross-site advertising networks.

You may control cookie settings through your browser preferences. Please be aware that disabling certain categories of cookies may affect Platform functionality, including your ability to remain logged in or have your preferences remembered between sessions.

11 Children & Minors

fb177 strictly prohibits the use of its Platform by any person under the age of 21. The Platform is intended exclusively for adult players. fb177 does not knowingly collect personal data from individuals under the age of 21.

If fb177 becomes aware that personal data has been collected from a person under the age of 21 — whether through age verification failure, a tip-off, or any other means — the account will be immediately suspended, all collected personal data will be deleted, and any associated transactions will be reversed in accordance with fb177's Terms and Conditions.

12 Security Measures

fb177 implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the Platform
• One-way cryptographic hashing for all stored account passwords
• Restricted internal access to personal data on a strict need-to-know basis, with access logging and audit trails
• Regular security assessments and penetration testing of the Platform infrastructure
• Automated fraud detection and anomaly monitoring systems operating continuously in BST (UTC+6)
• Secure, encrypted storage of KYC documents with access restricted to authorised compliance personnel only
• Documented incident response procedures for data security events, including player notification protocols

While fb177 takes all reasonable technical precautions, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for ensuring that your device and network connection are reasonably secure. If you suspect that your account has been accessed without your authorisation, please contact fb177 support immediately.

13 Changes to This Policy

fb177 reserves the right to update or revise this Privacy Policy at any time to reflect changes in applicable law, changes in how we process data, or improvements to our privacy practices. When material changes are made to this Policy, fb177 will notify registered players via email to the address held on their account, or via a prominent notice displayed on the Platform, at least seven (7) days before the changes take effect.

The "Effective Date" and "Last Reviewed" date shown at the top of this document will be updated each time this Policy is revised. The version of this Policy in effect at the time you use the Platform governs the processing of your personal data at that time.

Your continued use of the Platform after any update to this Policy constitutes your acceptance of the revised version. If you do not agree to the revised Policy, you must cease using fb177 and may request account closure by contacting [email protected].

14 Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or about how fb177 handles your personal data, please contact our data protection team using the details below. We are committed to resolving all privacy concerns promptly and fairly.

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6)
• Response Time: We aim to acknowledge all privacy enquiries within 48 hours and to provide a full response within 14 calendar days.

If you are not satisfied with fb177's response to your complaint or believe that your privacy rights are not being respected, you have the right to escalate your complaint to the relevant data protection authority or seek independent legal advice.